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We are currently recruiting for a Facilities Co-Ordinator to join our team on a contract for a key client which will be based in our Head Office in Dublin 15 on a full time, permanent basis. The successful candidate will support and assistance the Project Manager by overseeing the daily operations of the business from job dispatch to job completion, providing support and assistance to the client while taking responsibility for overseeing dispatch, the helpdesk and the general co-ordination of daily GeoPal matters.
PRINCIPAL ACCOUNTABILITIES
- Manage the scheduling for the department to include scheduling staff and booking client appointments for PPM, general works and renewals of monitoring contracts
- Responsible for helpdesk calls – filtering by priority and overall management of same
- Manage the on-call roster
- Liaising with FM Engineers on various queries and providing the necessary follow up and support to resolve any outstanding issues
- Assist with the clients account management and co-ordinate the selected framework billing
- Assist the Finance Department in dealing with any client queries about their invoices
- Following up with clients to obtain PO’s
- Manage the day-to-day bookkeeping
- Liaise with suppliers and act as the point of contact with the Procurement Department
- Generate reports to include the monthly review and update of the department guidelines
- Provide support to the engineers in their day-to-day duties
- Provide quality customer service by dealing with queries from clients and ensuring they are transferred for actioning to the relevant personnel
- Liaise directly with your Line Manager in relation to quotations, ensuring same are approved and signed off prior to issue
- Manage client queries, ensuring satisfactory customer service is provided to all and queries are escalated quickly and efficiently, where necessary
- Manage filing and ensure that documentation is correctly stored
- Assist the department with any excessive workloads as required
- Understand the range and depth of the services provided by Sensori FM with the eagerness to further develop their knowledge of the business and the services we provide
- Any other duties as deemed necessary for the efficiency of the business
SKILLS AND KNOWLEDGE REQUIRED
- An administrative qualification (FETAC Level 5 or 6) or extensive administrative experience within a busy office environment
- Minimum of 3 years’ administration experience in a fast paced work environment
- Proficient in Microsoft Office with proven experience of using a variety of software
- Strong understanding of financial and budgetary control
- Strong understanding of FM/Building (Mechanical & Electrical) services an advantage
- Proven experience in a similar role
Job Types: Full-time, Permanent
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- What are your salary expectations?
Education:
- Leaving Certificate (preferred)
Experience:
- Microsoft Office: 2 years (required)
- Office or administration: 3 years (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Application deadline: 06/08/2023
