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Designation: Content Moderator - English Speaker
Location: Kuala Lumpur
Salary: RM 3000 - RM 3,200
Operation hours: 24*7 rotational shift, 5 working days
Job Scope:
1. Review seller, business, and product information, short videos, and live streams to ensure legal compliance and safety of content uploaded to the platform.
2. Review Product related moderation from seller and creator to ensure they are within the guidelines
3. Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
4. Review contents within the agreed latency SLA and standards of quality
5. Label Videos, Store Content and Text contents as per policy guidelines.
6. Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
7. Ensure adherence is met on all basic product related training and clear the exams
8. Read, review, respond, and document user reports, reviews, and support tickets
9. Perform reviews and research to provide excellent policy support
10. Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
Requirements:
1. Preferable 1 year or above in customer service / BPO / content moderator
2. Fluency in English languages
3. Flexible for shifting schedule and changes along with it
Job Type: Contract
Contract length: 12 months
Salary: RM3,000.00 - RM3,200.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- How long is your notice period?
- Are you aware of the operation hours, salary package and job descriptions?
- Why would you be interested in this position?
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Customer service: 1 year (Required)
- content moderator: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
